Frequently Asked Questions

Everything you need to know about bringing JORO comfort into your home.

What is the typical shipping timeframe for JORO furniture?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove delivery for large furniture pieces, which includes room-of-choice placement, full assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made furniture is non-refundable.

Are JORO products covered by a warranty?

All JORO furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure lasting quality in your home.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.